Do you have a question about an item? Schedule a personalized video session with one of our experienced Fossil Store staff.

How It All Works

1. BOOK YOUR SESSION
   Fill out the form to schedule an appointment with an in-store associate. Be sure to add the required information so we can provide you with the best experience possible.
2. CONFIRM YOUR APPOINTMENT
   You’ll receive a confirmation email with the details, including a Google Calendar invite with a link to join the meeting.
3. JOIN THE MEETING
   At your scheduled appointment time, click the link provided in the confirmation email to join the private Google meeting. You're welcome to use video or join with audio only.
4. START SHOPPING
   Your dedicated Fossil store associate is ready to provide recommendations, help you shop the latest styles, discuss smartwatch features and more!
5. PLACE YOUR ORDER
   Once you've made your decision, place your order with the store associate and receive free two-day shipping!

If you need assistance regarding an online order, repair status or other general inquiries, please click here.

LTE smartwatches work exclusively with Verizon Android phones (not unlocked phones) on the Verizon network with a qualified Numbershare data plan. NumberShare is required to activate service on LTE smartwatches.

Numbershare is available with an eligible Verizon monthly plan.

For more detailed information, please refer to Verizon’s Connected Devices plans here.

Adding a smartwatch to your Verizon data plan will incur additional monthly charges.

Customers must have a compatible Android Smartphone (4G or 5G) active on their Verizon account.

Compatible Android smartphone must have OS 6.0 or later, excluding Go edition, with an updated version of MVS (v.1.0.104.2 or later) and must be HD voice capable, have HD voice turned on, and be on an eligible plan.

NOTE: LTE smartwatches do not support a standalone activation, only activation via NumberShare is eligible.

For more information, please view our LTE FAQs